top of page

Privacy Policy

A legal disclaimer

Privacy Policy - the basics

Here's a sample Privacy Policy for Platinum Pet Journey LLC. This policy covers how you collect, use, and protect the personal information of your clients, as well as their pets.

Privacy Policy

Platinum Pet Journey LLC
Last Updated: 6.8.2025

1. Introduction

At Platinum Pet Journey LLC ("we," "us," "our"), we are committed to protecting your privacy and the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect the personal data of our customers, as well as the pets under our care, in accordance with applicable data protection laws.

By using our services or accessing our website, you agree to the collection and use of your personal information in the ways outlined in this Privacy Policy.

2. Information We Collect

We may collect personal information from you when you visit our website, make a reservation, or interact with us in any way. The types of personal information we collect may include:

  • Contact Information: Name, address, phone number, email address.

  • Payment Information: Credit card details, billing address, and other payment-related information.

  • Pet Information: Details about your pet(s), such as breed, age, medical history, special needs, vaccination status, and any other information required for safe transport.

  • Website Usage Data: Information about your use of our website, including IP address, browser type, and browsing behavior. This is collected via cookies and other tracking technologies.

3. How We Use Your Information

We use the information we collect to provide you with the best possible service and to improve your experience with Platinum Pet Journey LLC. The specific ways we may use your information include:

  • To Provide Services: To process your booking, arrange transportation for your pet, and provide any necessary updates during the transport process.

  • Customer Support: To respond to inquiries, assist with reservations, and resolve any issues or concerns you may have.

  • Payment Processing: To process payments and manage billing information.

  • Communication: To send important updates regarding your transport, confirmation emails, and other necessary communication.

  • Improvement of Services: To improve the quality of our services and website, and for internal business purposes such as analytics and customer satisfaction surveys.

  • Legal and Regulatory Compliance: To comply with applicable legal obligations and industry regulations.

4. How We Protect Your Information

We take the security of your personal information seriously and use appropriate measures to safeguard it. These include:

  • Encryption: Payment details and sensitive information are encrypted using secure SSL/TLS technology during transmission.

  • Access Control: We limit access to your personal information to employees and contractors who need it to perform their duties.

  • Data Retention: We retain your personal data only as long as necessary to provide services or comply with legal obligations. Once it is no longer needed, we take appropriate steps to delete or anonymize it.

5. Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following situations:

  • Service Providers: We may share your information with third-party service providers who assist us in providing pet transport services, such as payment processors, logistics partners, and veterinary providers.

  • Legal Compliance: If required by law, we may disclose your personal information to government authorities, law enforcement, or other regulatory agencies.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.

6. Your Rights and Choices

You have certain rights regarding your personal information. These may include the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of any inaccuracies in your personal data.

  • Deletion: Request that we delete your personal information, subject to any legal or contractual obligations.

  • Opt-Out: Opt-out of receiving marketing communications from us. You can do this by following the unsubscribe instructions in any marketing emails we send, or by contacting us directly.

If you wish to exercise any of these rights or have any questions about your personal data, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, analyze site usage, and personalize content. These technologies collect information such as your IP address, browser type, and pages visited. You can control cookie settings through your browser, but please note that disabling cookies may affect certain features of our website.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete the information as quickly as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

  • By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

Let me know if you need any additional information or modifications to the policy!

bottom of page